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Product Care and FAQs

 

 


Candle Care

A wonderful candle experience begins with proper candle care and maintenance. Here are some important burning tips:

Preventing Tunnelling
The first burn is the most important when burning a candle.

To begin, candles should burn one hour for every 2.5cm in diameter of the actual candle size.

Never burn for more than 4 Hours.

If the wax is not allowed to liquefy or to melt from edge to edge of the jar or canister, it will create a “tunnel” or “memory ring,” especially if this is the first time the candle is lit. Once a candle has this “memory ring,” it will continue to tunnel and to burn that way for the life of the candle, this will reduce the life of your candle and leave a layer of wax around the canister.

Keep the wick trimmed to 5mm at all times.

We suggest trimming the wick after every burn (Make sure the candle has cooled completely - at least 2 hours - before trimming the wick).

When wick trimming, you should always extinguish the flame, let the candle come to room temperature, and trim the wick to 5mm before relighting, this will prevent excess smoke and wick mushrooming.

Safety 

Always burn candles well away from drafts, other heat sources, and anything flammable. Make sure burning candles are out of reach of children and pets. Never leave a burning candle unattended.

Candle storage

If you store your candle, be sure it is in a cool, dry place away from direct sunlight. Keeping it in a dark place like a cupboard or box will protect it from fading and discolouration.

Summary
  • Keep your wick trimmed to 5mm at all times.

  • Each time you burn your candle, allow the entire top layer to become a fragrant pool of liquid wax and you'll get the biggest, boldest scent possible.

  • Always burn your candle on a heat resistant surface, keep it out of drafts and NEVER leave it unattended while lit.

  • When 10mm of wax remains, it's time to let your candle go - but never fear… all of our candle jars can be repurposed

 


Dried Flower and Foliage Care


 
Receiving your parcel

Dried flowers and foliage are natural and each piece is unique, the images provided on our website are representative of our products.

Due to the fragile nature of dried flowers and foliage, packaging for travel is in multiple layers of paper wrap, please remove one layer at a time to prevent any extensive breakage.

Do expect that your flowers and/or foliage may drop a small number of leaves or petals in transit, this is completely normal - They should not, however, be broken.


Dried Flower and Foliage Care

Our dried arrangements are made to last, However, there are a few things you should consider doing to ensure you get the most out of your beautiful new bunches of goodness and keep them looking fresh:

 

  • Dried flowers do fade ever so slightly over time, keeping them out of direct sunlight for extended periods will ensure your flowers don't fade quickly and more than usual due to sun bleaching.

  • Place them upright in a vase or if you are storing them, place them in a box to protect the stems from being damaged in a cool, dry space.

  • To dust your flowers, use air in a can or a cool hair dryer on the lowest setting and gently re-fluff the arrangement.

  • Lastly, but most importantly, refrain from getting them wet.

 

If you can keep up with these simple care tips, then you and your products are GOLDEN!

 

 


Banksia Pod FAQ



Can these products be taken Overseas?
 Yes they can be taken all over the world! However if you are asked to declare a timber product in the country you are entering you must declare the Banksia products as this.  We do not provide a document for use when travelling through customs.

Are the products treated? No, we don’t treat our products. We find the chemicals harmful to us and the environment. We also note that customs are not accepting of this process in any case.

Can I change the oil in my Aroma Pod? YES, you can change the fragrance by adding your own essential oil instead of topping up with Eucalyptus.  Wait for the Eucalyptus to completely dissipate and add whatever you choose.  This can be done over an over again!

Will the oil leak through the bottom of my Aroma Pod? Each Aroma Pod is tested to ensure they don't leak. However, the Aroma Pod is made from a naturally porous material and it is recommended that something is placed underneath to protect painted or highly polished surfaces. 

How often do you fill the Aroma Pod with essential oil? It depends on the quality of the essential oil and how much has been put into the pod. If no smell is present, simply pop more essential oil into the pod.

How long will the Aroma Pod last? The Aroma Pod is guaranteed to last a lifetime. 

Are the Tea Light Holders safe to use? The Banksia seed pod is designed to withstand bush fires. In fact, the Banksia Grandis relies on fire for re-germination.  In a bush fire the 'eyes' of the seed pod open up and the seeds fly out.  The pods are often left remaining on the tree or on the forest floor merely charred.  As with ALL candles, ours come with strict WARNINGS about how they are best handled. Please see the following:

Never Leave Burning Candles Unattended Place Holder on a level surface, in a well-ventilated area.  Trim candle wick to 10mm before lighting.  Only suitable for use with tea light candles sized 38x15mm, in a foil cup. 


Pressed Flower plaques


Can the plaque hang on my front door?
The plaques are not sealed around the outside, in fact there is often a small opening around the plaque as pressed flowers are not paper thin.
The plaque would be ok outside under shelter for some days, but not permanently.
There is also the chance that your flowers will change from exposure to direct sunlight - we may look into an outdoor safe plaque in the future.

- you may wish to get one slice of acrylic with a vinyl decal instead.

How do I hang my plaque?

We have changed our fastening screws to ones that are able to be screwed into the wall or be hung by our bamboo cord, your plaque will come with both options - 60cm plaques will need to be mounted via the screw method as they are heavy.

You may need different hardware depending on the material you are drilling into

wall plugs and screws are provided however it is best to check with your local hardware what would be the best way to hang your plaque with the wall it will be located on.

We will provide an information sheet.

Can I get my logo on a plaque?
You sure can! email us for more information or if you have the file of your logo send it across 

Can I change the writing on my plaque?

We use a permanent vinyl on the plaques 
If you wish to remove the writing we will have to use a removable vinyl - get in touch before you purchase to discuss your options.

Do you wholesale your plaques?

We wholesale the acrylic slices and screws for anyone that may wish to make and sell these themselves - We have a minimum order value of $300 AUD and you must be a registered business with an ABN and proof of trading before we will accept your order.

Can the acrylic be recycled?

we have teamed up with https://www.kfplastics.com.au/recycling/

From Kf plastics :

As part of our ongoing effort to create a more sustainable acrylic industry, we have instituted a free acrylic recycling program.

We accept acrylic for recycling in any form, regardless of manufacturer from small trophies to multiple retail displays that have a short shelf life.

This service is especially useful to retail establishments that are trying to lessen their carbon footprint. Many Point of Purchase fixtures or other displays are made of recyclable acrylic, but are typically thrown away after being on display for only a month or two. We would like to help by recycling acrylic to ensure the ongoing sustainability of acrylic sheet.

Essential oil FAQ

What assurance is there for the quality of ECO. products? 

We often are asked how we can make such high quality products so affordable. We believe in investing in our ingredients & not fancy packaging or expensive advertising. Many of our customers return because they love the quality, results & value of ECO. products & many find us through recommendation! We are TGA, GMP, ACO. Certified Organic approved for quality assurance.

What quality assurance can you provide for your oils?

ECO. conducts internal testing and third party testing on our oil quality. To obtain copies of GCMS or QA reports please email us at enquiries@ecomodernessentials.com with the oils/reports you require for peace of mind.

Are your products tested on animals?

ECO is a cruelty free company. We do not test our ingredients, product prototypes or finished products on animals and we work closely with our ingredient suppliers to ensure they are aware of our company value & policies & are certified for ethical sourcing code compliance.

Can ECO. oils be ingested or used for cooking?

Essential oils are a mixture of natural chemical compounds specific to the plant family that the oil is derived from. Although our essential oils are pure and natural, they can be very potent if ingested incorrectly. 

Ingestion of essential oils should only be done if you have extensive knowledge of oils and the correct dosages. If you are ever in doubt, please contact a health practitioner or Aromatherapist.

Do ECO. products contain parabens?

No, ECO. products do not contain parabens.

Are essential oils safe for pets?

Essential oils can be toxic for pets. Never leave bottles open or in reach of animals. Each pet will differ, so please use caution when diffusing oils around pets. Watch out for changes in their behaviour, such as leaving the room while oils are burning or changes in eating habits. If you notice changes then we recommend to stop using that particular oil

These oils are known to contain phenols and be toxic to cats/dogs: Peppermint oil, Citrus oils (including Lemon oil), Tea Tree oil, Pine oil, Eucalyptus oil, Cinnamon oil, Ylang Ylang oil.

The higher the concentration of essential oil, the greater the risk to your pet. If your pet ingests any oils accidentally, go to the veterinarian immediately.

Are your products vegan?

Our essential oils and face serums are vegan. However, we cannot 100% guarantee our cleansers and cream products are due to the sourcing of the raw material ingredients.

Which ECO. products are safe for pregnancy?

Aromatherapy and the use of essential oils can be a great support for an expecting mother, with benefits including pain relief, calming, sleeping, energy and mental grounding. However there are also some warnings that you should consider before using essential oils in your pregnancy journey. 

The golden rules of Aromatherapy during pregnancy

If you have had difficulties falling pregnant or if you have had a history of complicated pregnancies or miscarriages avoid using essential oils during the first trimester unless you are under the supervision of a qualified practitioner. Dilute essential oils to 1% in a massage blend. Low dilutions are recommended because the expectant mother may experience a heightened sense of smell and find a stronger blend too overwhelming. Secondly, there is good evidence to suggest that essential oil molecules can cross the placenta and some essential oils in large concentrations may not be healthy for the baby. Use your increased sense of smell to advantage and inhale each essential oil before use. You will know immediately if the oil is suitable for you as it will smell obviously wonderful or unpleasant. Note: essential oil preferences may change throughout your pregnancy.

 

COMMONLY USED ESSENTIAL OILS TO AVOID DURING PREGNANCY:

•Atlas Cedarwood (Cedrus atlantica)

•Basil

•Clary Sage*

•Eucalyptus

•Fennel*

•German Chamomile (Chamomillia recutita)

•Juniper Berry

•Marjoram*

•Myrrh

•Nutmeg*

•Peppermint*

•Rose*

•Rosemary

•Sage

•Spearmint

•Vetiver

•Wintergreen

•Yarrow

*Safe to use in the last few weeks of pregnancy and during labour if desired.

Essential oils can gently enhance an expectant mothers’ journey, both physically and emotionally, during this special time of change in her life. Aromatherapy can be used in all stages of pregnancy from easing morning sickness and aching muscles to labour preparation and support during the delivery. The oils listed below are considered safe and beneficial for pregnant women.

 

ESSENTIAL OILS FOR PREGNANCY:

Bergamot

Black Pepper

Clove Bud

Frankincense

Geranium

Ginger

Lavender

Lemon/ Lime

Orange

Mandarin

Neroli

Sandalwood

Ylang Ylang 

HELPFUL OILS FOR PREGNANCY CONCERNS:

Muscle aches: Lavender, Ginger, Black Pepper, Roman Chamomile, Frankincense, Clove

Constipation: Lavender, Black Pepper, Orange, Mandarin

Indigestion: Roman Chamomile, Mandarin, Ginger, Orange, Black Pepper, Lime

Morning sickness: Ginger, Lemon, Orange

Stress: Lavender, Ylang Ylang, Neroli, Sandalwood, Bergamot, Frankincense, Geranium

Uterine tonic for labour preparation: Peppermint, Jasmine, Clary Sage, Clove, Palmarosa, Fennel, Nutmeg - massage abdomen and lower back during the last 2 to 3 weeks of pregnancy.

Labour pains and contractions: Lavender, Clary Sage, Black Pepper, Geranium, Marjoram, Clove, Nutmeg, Jasmine, Frankincense, Peppermint, Ginger

 

Why is there conflicting information about the essential oils I can use during pregnancy?

Even amongst very prominent and respected Aromatherapists there are different opinions about the safety of using certain essential oils during pregnancy. Some essential oils are thought to have the effect of promoting menstruation or regulating hormones and although there is no evidence to suggest that these oils would affect a pregnancy we cannot be sure, so for now avoiding these essential oils is prudent. For safe self-care choose essential oils from the list above. Please always seek medical advice for use of essential oils during pregnancy.

 

Face & body products 

Most ECO. products are safe for pregnancy; one exception is the Vitamin A serum as it contains Retinol, which is not recommended for pregnancy.

Are essential oils safe for children?

BABIES (0 to 24 months)

Essential oils are considered too strong for use on a baby’s skin and a little overwhelming on their developing systems.  We can still use aromatherapy in the form of tea or in a diffuser.

Bath Time

To soothe irritated skin and cranky moods, add Chamomile or Lavender tea to their bath. Brew a strong pot using the dried herb and strain before adding to your baby’s bath water.

Tummy Troubles

If your baby is breastfeeding you can try drinking Fennel, Peppermint or Chamomile tea which will dilute into your breast milk and help ease your baby's windy, sore tummy.

Dry Skin

A massage using a good quality olive oil is a useful remedy for flaky skin and cradle cap.

Sweet Dreams

A diffuser in the bedroom to gently fill the air with aroma creates a restful and calming space. Add 5 drops to the diffuser and diffuse for up to 30 minutes around bedtime. Neroli, Chamomile, Lavender or Mandarin are soothing and relaxing choices.

 

CHILDREN (2 to 8 years)

Children love aromatherapy and will make it abundantly clear which oils they like the best.  Use a low dilution of 1% when applying to your child’s skin. Stick to the gentler essential oils such as Lavender, Rose, Mandarin, Sandalwood, Chamomile, Spearmint, Lemon, Orange, Lemon Myrtle and Neroli. You can also learn more about our Eco. Little range which is formulated and safe for children.

Bubble Bath

Who doesn’t love a bubble bath? You can make your own by blending 20 drops of essential oil to 100mls of liquid castile soap.  Castile soap is made using olive oil and has skin nourishing properties. Neroli, Rose, Sandalwood, Chamomile, Lavender or Mandarin essential oils are gentle on the skin and help with relaxation and ease upsets.

Massage

Many children enjoy a massage before bed. A beautiful space for parents and children to bond, massage can help calm the mind and body and if done regularly can become a signal for your child to sleep.  Use a 1% dilution; 2 drops of essential oil to 10mls of carrier oil. Pick a blend from Neroli, Rose, Chamomile, Lavender or Mandarin. Older children enjoy choosing their favourite oils for you to use.

Diffuser

An energising blend starts the day with joy and zest for the whole family. Energising morning oils include Lemon, Orange, Lemon Myrtle, May Chang and Spearmint. Blending Tip: Add a few drops of a grounding oil to take the sharp aroma out of a citrus blend. Try Geranium, Ylang Ylang, Cedarwood or Lavender. To disinfect the air when family members have a cold diffuse Lime or Lemon Myrtle to prevent the bug from spreading.

Are your products certified organic?

Organic means that chemicals or toxins are not used in the manufacture or production of a product. We have many Certified Organic Face & Body Products, which will be clearly stated in the name or product description. ECO. Certified Organic products are certified organic by the ACO, Australian Certified Organic; Australia’s largest certifier for organic & biodynamic products.

Are ECO. oils therapeutic grade?

The term therapeutic grade isn’t actually a recognised Essential Oil standard - there’s no regulating organisation that monitors it. So yes, we could say that we are therapeutic grade but that could be a little misleading as there’s no real definition for it! We prefer to confirm that our oils are 100% pure essential oils, that are true to botanical species and contain no synthetics or nature identicals.

What quality are the ECO. essential oils?

ECO. essential oils are 100% pure. They are of a very high quality & are used by everyday consumers & professional practitioners globally.

What are the production standards of your products?

ECO. products are produced in manufacturing facilities that have achieved the highest standards available for cosmetics in Australia, they are TGA compliant, GMP compliant, Australian Certified Organic and audited frequently to maintain this high standard.

I have very sensitive skin, can I use ECO. products?

ECO. is a natural skin care range based on pure essential oils, plant extracts & vitamins. These ingredients are active & promote response in the skin (which is what we want to improve our skin health & appearance!) If you have sensitive or sensitised skin, we recommend you slowly introduce new products into your regime, one product at a time. This will give your skin time to adjust. Timing may vary for this; you know your skin better than anyone! You can test patch on your inner elbow or behind your ear before using products. Apply a small amount & leave as long as it normally takes for your skin to respond, or for 24 hours. If you experience any uncomfortable sensations, such as stinging or burning, wash off immediately & contact your place of purchase.

What age group is ECO. suitable for?

ECO. products are perfectly safe & suitable for all ages. We have certified organic products suitable for teenagers to anti-ageing for mature skins. If you aren’t sure which product is suitable for you and your skin, please email enquiries@ecomodernessentials.com and we will be happy to guide you.

What is the best ECO. face product for rosacea?

Rosacea is a long-term skin condition that’s cause is not completely clear. Symptoms may include redness, visible blood vessels, papules & pustules. Alcohol, caffeine & spicy food consumption may flare this condition. Harsh or chemical products may also aggravate. Recommended ECO. products are Skin Rescue Serum, Certified Organic Rosehip Oil, Rose Facial Mist & Almond Cleanser and Moisturiser. It is best to slowly introduce your skin to one product at time and allow your skin to adjust. Once the skin builds strength and is healthier, Vitamin A serum may be introduced slowly, at night only.

Can you tell me about the Vitamin C in the C Serum?

ECO. Vitamin C Serum contains 2% Vitamin C in the form of Ascorbyl Tetraisopalmitate. A lipid soluble form of Vitamin C, able to penetrate oils (or lipids) as well as water for deeper penetration into the skin's layers. It also does not sting on application, as it does not require a low pH to penetrate. It is also a stable form of Vitamin C, therefore works as an antioxidant long after you apply & has a longer shelf life. Even though the percentage seems low at 2%, this form of Vitamin C is active & combines with other effective ingredients in the serum to deliver results.

Can you tell me about the Vitamin A in the A Serum?

ECO. Vitamin A serum contains .5% Retinol. Retinol is a whole form of the Vitamin A molecule. This is one of the most active forms of Vitamin A obtainable over the counter & a potent antioxidant. Vitamin A is naturally found in our body & contributes to healthy vision, bones, immune function & healthy functioning skin. It is a direct skin cell communicator, so vital to “normalise” cell function. It communicates to a skin cell to behave like a young, healthy functioning cell & therefore addresses many skin conditions & concerns; pigmentation, fine lines, wrinkles, loss of elasticity & acne. The overall appearance of the skin is improved. It is not advisable to use Retinol in pregnancy.

Are all the ingredients of the essential oils from Australia?

All ECO. products are made in Australia, however not all ingredients are sourced from Australia. Due to climatic, geographic & season availability reasons, all ingredients may not be obtained in Australia. Our essential oils are sourced from countries where the plant material grows best climatically & seasonally and that contain the best active constituents to perform accordingly to the high standards we set. The ingredients are sourced from countries aligned with our manufacturing ethical sourcing code compliance & Quality Assurance standards. You can view all of our ingredients sourcing in our ingredients glossary.

I live in a cold climate & my Peppermint essential oil has crystalised, why?

ECO. Peppermint oil is a pure oil that contains menthol, which naturally holds inherent therapeutic properties. It will crystallise in cooler temperatures, which is a natural process. To liquefy, run the outside of the bottle under warm water and swirl the contents, which should bring it back to its normal state.

What is the difference between our Rosehip oil and Rosehip C02 Super Serum?

Our Rosehip Oil is perfect for skin maintenance, skin concerns & those who wish to use a 100% pure certified organic Rosehip oil. For the purists who love Rosehip! The Rosehip C02 Super Serum is a serum, as it has a cocktail of ingredients & is perfect for taking the anti-ageing benefits of Rosehip and other potent ingredients to another level.

What does TGA listed mean?

The Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia. It is a Division of the Australian Department of Health established under the Therapeutic Goods Act 1989. TGA listed are all unscheduled medicines with well-known low-risk ingredients, usually with a long history of use, such as vitamin and mineral products or sunscreens. These are assessed by the TGA for quality and safety but not efficacy. 

  

ECO. Anxiety Blend essential oil is TGA listed. This allows us to make the following claims;

Therapeutic benefits:

•Relieve symptoms of mild anxiety

•Help maintain emotional wellbeing

•Promote body relaxation

•Enhance body adaptation to stressIncrease vitality 

•Improve sleep quality

 

AUST L 315659

 

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