Refund policy


Change of mind

We don't offer returns or refunds simply because you've changed your mind, or a piece turns out not to suit your space.


Our pieces are designed, 3D printed and produced in small batches or made to order. Because of this, we ask that you consider your selection carefully before ordering — including dimensions, finish and how it will sit within your space. If you're unsure about any of this, we're always happy to help before you buy. Email us at hello@estilhome.com.

This applies to full-priced items, sale items, and made-to-order or pre-order pieces alike.

This policy does not affect your rights under the Australian Consumer Law.

If something isn't right

We do accept returns where there is a genuine problem with your order — including where an item:

  • arrives damaged

  • is faulty or defective

  • is significantly different from its description

  • is the incorrect item

  • doesn't meet the consumer guarantees under the Australian Consumer Law

Please contact us at hello@estilhome.com as soon as possible after receiving your order, with your order number and photographs of the item and its packaging. We'll assess the issue and work with you to arrange the appropriate remedy, which may include a repair, replacement, refund or reimbursement of reasonable return shipping costs, depending on the nature of the problem.

Your rights under the Australian Consumer Law apply regardless of this policy, and are not limited by anything above.

Exchanges

We don't offer direct change-of-mind exchanges. If you'd like a different piece, please place a new order — any eligible return will be refunded separately.

Faulty, damaged or incorrect items are handled under the "If something isn't right" section above, not through this exchange process.

Made-to-order and pre-order pieces

Made-to-order and pre-order pieces aren't eligible for change-of-mind returns. As above, this doesn't affect your rights where a piece is faulty, damaged, or doesn't meet the consumer guarantees under the Australian Consumer Law.

Sale items

Sale items follow the same policy: no change-of-mind returns, with your Australian Consumer Law rights unaffected.

Questions

If you have any questions about a return, contact us at hello@estilhome.com.