Shipping policy

Shipping within Australia

Our standard shipping service covers Australia only.

Standard orders are dispatched within 48 hours of payment, excluding weekends and public holidays. Orders placed on a Friday evening are processed from the following Monday.

Made-to-order and pre-order pieces are produced in small batches. These are currently expected to be dispatched within approximately 3 weeks of the order being placed. Where production allows, we may dispatch sooner.

We offer free shipping on orders over $200. Orders under this amount are charged a flat rate, shown at checkout.

We generally ship with Australia Post, though we may occasionally use an alternative provider where it better suits your order or address.

Once your order has been dispatched, you'll receive an email with your tracking details. Most orders arrive within 1–5 business days of leaving our premises.

We take care to package and dispatch every order safely. If an issue arises after your parcel has been marked as delivered, please contact the shipping provider directly in the first instance, and reach out to us at hello@estilhome.com if you need further help.

Please note: on rare occasions we may need to use an alternate delivery provider if your address isn't serviceable by our usual carrier.

International shipping

International shipping isn't a standard checkout option, but we're happy to consider requests on a case-by-case basis. If you're outside Australia and interested in a piece, please email us at hello@estilhome.com before ordering — let us know the item and your destination, and we'll confirm whether we can ship to you, along with the cost and an estimated timeframe.

International orders will only be shipped following this prior contact, and are charged according to destination and freight cost.

We're legally required to declare the full value paid for any international shipment and to include an invoice for customs purposes where required. International customers are responsible for any customs duties, import taxes and fees applied by their own country — these aren't included in your order total, and we'd recommend checking with your local customs office if you're unsure what to expect.

If you have any questions about shipping, contact us at hello@estilhome.com.